Greenbacks - Poor Service Delivery

On 28th August 2020 I complained to NedCard, for the third time, that I was not being credited with Greenbacks in respect of card purchases. The clerk confirmed that 4 transactions had not been credited, She gave me reference ***2 and advised that the issue would be resolved within a few days. A few days later when it wasn't resolved I again telephoned Nedcard. Again I was assured that the issue had been identified and would be resolved.

On 8th September 2020 I phoned NedCard and insisted on speaking to a Greenbacks Supervisor as clerical assistance was just not working. Supervisor Karen looked at the problem and told me she would personally rectify the situation. She gave me her private telephone number *** should I need any further assistance. Well, needless to say, nothing happened and on phoning the number given got no response. Nedcard switchboard then advised me that they had no record of that number being a NedCor telephone line. I would hate to think that Karen had deliberately given me a false number to get me off her back.

Well, after no response and no help from NedCard, I eventually received a call on 28th September from *** and told that they had resolved my issue. Apparently there was a glitch on the day of the incidents and numerous Greenbacks customers had suffered the same fate. I don't know why it took a month to supposedly find the problem as it had been confirmed to me on the day of my original query what the problem was. It has now been 10 days since that phone call and STILL, no resolution has been found.

NedCard please heed that, UNLESS THIS MATTER IS FINALLY RESOLVED AND PUT TO BED WITHING THE NEXT 7 DAYS, MY CREDIT CARD ACCOUNT AND GREENBACKS ACCOUNTS ARE TO BE CLOSED WITH EFFECT FROM THE NEXT PAYMENT SETTLEMENT DATE. My secondary Credit Card (FNB) is well serviced and I am sure their eBucks product will not deliver the poor service I am receiving from my current Supplier