Greenbacks Ordeal

<p>I have always had a positive customer experience with Nedbank and that's why I brandswitched to them. I have been with Nedbank for a year now. I was informed that if I swipe I will get points, so I followed suit. To my surprise when i called I was informed my points where not added and to just find out my cheque card and credit card points where not merged. I requested for the merger and the card to be delivered to Mall of Africa Nedbank several weeks ago. I received an sms confirming resolution of my query with ref no ********** 6 on 12/10/2016. When I called in it was not done. I had to go through the process again and was promised I will be called once the issue has been resolved and I waited and I am still waiting for someone to contact me till today. So I called today and was informed the points where merged but the card has not been ordered. Whats the point of having points and no card to reddem them. My concern with this is that If Nedbank fails to resolve such a simple query and takes months to resolve it, what will happen when there a complex issues that need resolution? Nedbank is definitely not "Making things happen"for me. The organisation is failing to manage my expectations. I have been taken from pillar to post regarding my greenbacks points and obtaining the greenbacks card. I am considering brand switching. I am so disappointed. This is not something I would expect the bank of the future to struggle with. I need a bank that will make me feel like I matter and my concerns matter to them and I am not getting that from Nedbank.</p>