LS
Linda S
1 reviews | Active since Mar 2009
12 Sept 2017, 11:44
GREENBACKS NOT WORKING
My husband has contacted GREENBACKS 5 times as he is unable to log in to order goods. He has sent the screenshot error 5 times and the problem is still not resolved. He has over 100 000 points and does not want to loose them. This is unacceptable and is taking too long as they have gone nowhere with this problem at all!!!! This is really bad service
Helpful (0)
Replies (10)0
Replies (10)
Nedbank's replyOfficial
12 Sept 2017, 11:48Dear Linda
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
Nedbank's reply12 Sept 2017, 11:48
Official
Dear Linda
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
LS
Linda S's updateReviewer Update
12 Sept 2017, 11:59I'd
***
Acc no call me Mark Snow ***
GREENBACKS REF NO ***
LS
Linda S's update12 Sept 2017, 11:59
Reviewer Update
I'd
***
Acc no call me Mark Snow ***
GREENBACKS REF NO ***
Nedbank's replyOfficial
12 Sept 2017, 12:42Thank you.
Kind regards
Client Experience Team
Best regards,
Nedbank's reply12 Sept 2017, 12:42
Official
Thank you.
Kind regards
Client Experience Team
Best regards,
LS
Linda S's updateReviewer Update
12 Sept 2017, 13:15As above contact Mark on ********** , I am not comfortable putting his acc number on
LS
Linda S's update12 Sept 2017, 13:15
Reviewer Update
As above contact Mark on ********** , I am not comfortable putting his acc number on
Nedbank's replyOfficial
12 Sept 2017, 13:50Noted.
Kind regards
Client Experience Team
Best regards,
Nedbank's reply12 Sept 2017, 13:50
Official
Noted.
Kind regards
Client Experience Team
Best regards,
Nedbank's replyOfficial
29 Sept 2017, 15:04Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,
Nedbank's reply29 Sept 2017, 15:04
Official
Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,
LS
Linda S's updateReviewer Update
26 Oct 2017, 19:26The issue was resolved, thank you so much for doing this so fast.
LS
Linda S's update26 Oct 2017, 19:26
Reviewer Update
The issue was resolved, thank you so much for doing this so fast.
LS
Linda S's updateReviewer Update
26 Oct 2017, 19:27Nicolas Govender thank you for helping so fast!
LS
Linda S's update26 Oct 2017, 19:27
Reviewer Update
Nicolas Govender thank you for helping so fast!
Nedbank's replyOfficial
27 Oct 2017, 08:26Thank you for your positive feedback. We look forward to a long-lasting relationship.
Please change the rating on your complaint.
Kind regards
Client Experience Team.
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Best regards,
Nedbank's reply27 Oct 2017, 08:26
Official
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Please change the rating on your complaint.
Kind regards
Client Experience Team.
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Best regards,
Nedbank's replyOfficial
27 Oct 2017, 11:50Please convert your star rating if you happy with the service.
Kind regards
Client Experience Team
Best regards,
Nedbank's reply27 Oct 2017, 11:50
Official
Please convert your star rating if you happy with the service.
Kind regards
Client Experience Team
Best regards,