RM
Rudy M

1 reviews | Active since Oct 2016

27 Oct 2016, 13:39

Greenbacks not so rewarding

<p>The greenbacks feature seems to be a bad afterthought. The earning potential seems slow and by the time you have earned more Greenbacks to buy more than a chocolate, the selection of products are few.</p> <p>I was excited to see that they added some new products to their site and decided to spend my GB's on a Bluetooth earphone set worth about R 850. It comes with nice behind the ears hooks, which I am pretty excited about since my ears just won’t hold normal earphones in place.</p> <p>A week after ordering the set, it arrives. But not the model I ordered. In actual fact, it's a model that is selling at R550. So somewhere I got fooled. The formula seems to be something like this:</p> <p>I tried sorting it out via the help line, as I suspected, Greenbacks is not really supported by the bank. I was transferred to several operators until my airtime spent exceeded the value difference on the product.</p> <p>I am a happy Nedbank client. Lost cards before, was stopped and replaced even before I needed to swipe again. Any suspicious internet card transactions are confirmed by a call from them. But the greenbacks part needs either work or removal. If you are going to sell a product, back it up. </p>

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Replies (1)
Nedbank
Nedbank's reply27 Oct 2016, 14:48
Official

Dear Rudy,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team