Hellopeter
Share Your Experience
bS
bles S

1 reviews | Active since Mar 2009

24 Nov 2017, 11:46

greenbacks ,,no reply received a lot of apologies but no service

received an SMS to redeem greenbacks but upon entering the unique code *120*5494# ,,ERROR phone the number provided ********** 793 just rings until it goes dead

phoned Nedbank customer service yesterday ********** 111 "we will call you back before 3 pm" Nothing phoned again this morning Call lasted + 30 min pushed from one agent to the next ,last one gave me a different usd code ,,,*120*7748# got through to a different competition ?

0
Replies (4)
Nedbank
Nedbank's reply24 Nov 2017, 11:50
Official

greenbacks ,,no reply received a lot of apologies but no service received an SMS to redeem greenbacks but upon entering the unique code *120*5494# ,,ERROR phone the number provided ********** 793 just rings until it goes dead phoned Nedbank customer service yesterday ********** 111 "we will call you back before 3 pm" Nothing phoned again this morning Call lasted + 30 min pushed from one agent to the next ,last one gave me a different usd code ,,,*120*7748# got through to a different competition ?

Nedbank
Nedbank's reply24 Nov 2017, 11:51
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

bS
bles S's update28 Nov 2017, 11:41
Reviewer Update
The matter has been resolved by Nicolas Govender from Nedbank , I need to mention his determination to resolve this complaint with urgency
Nedbank
Nedbank's reply28 Nov 2017, 11:48
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.