TD
Tony D

1 reviews | Active since Jan 2013

13 Oct 2015, 15:51

Greenbacks inefficiency and lost order

I ordered online two simple spa vouchers on the 25th Sept (now 13th Oct) as a gift, expecting instantaneous delivery, after all this is all electronic.<br> After repeatedly trying to find out about my order I eventually get a very helpful all centre guy who managed to track down the order and apologised but didn't know why it had been \lost"in the system.<br> However he says he is unable to tell me when I should get my oder"

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Replies (1)
Nedbank
Nedbank's reply13 Oct 2015, 16:11
Official
Hello AGDavis,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards
Client Experience Team