GREENBACKS

<p>I logged a call on the 6 Jan 17, regarding my greenbacks points not reflecting on my shop card. I was told it would be sorted within 48 hours, i phoned 3 days later and still had the same problem. I was told the same thing that it would be sorted ASAP. It is now the 25th of the month and still no points are reflecting</p> <p>I also changed my surname to my married name at the branch. I am now told that my credit card still has my old surname and i have to go back into the branch AGAIN. I received my new card with my old surname when it should be my new surname. THESE ISSUES NEED TO BE RESOLVED ASAP, i am tired of being told that i need to go the branch to sort out my issues. When i get there, they confirm that everything has changed and that they cant help me regarding my greenbacks query. The call centre is ABSOLUTELY useless</p>