TL
Tashia L
1 reviews | Active since Sept 2012
25 Jan 2017, 10:51
Greenbacks
<p>on the 6th December i ordered 2 items with my greenback points.</p> <p>YEsterday 24th Jan i received one of my items, it was the incorrect item.</p> <p>On calling the delivery company they have no record of the second item and an arrangement was made to correct the delivered item</p> <p>During the course of Dec and Jan i made around 10 long calls to nedbank for assistance with this delivery and it is still incorrect and i have yet to hear back from Nedbank.</p> <p> </p> <p>I think the service with this rewards system is shocking. i am extreemly unhappy</p>
Helpful (0)
Replies (2)0
Replies (2)
Nedbank's replyOfficial
25 Jan 2017, 11:56We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Best regards,
Nedbank's reply25 Jan 2017, 11:56
Official
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Best regards,
Nedbank's replyOfficial
14 Feb 2017, 10:16Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,
Nedbank's reply14 Feb 2017, 10:16
Official
Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,