Greenback issue continues despite numerous complaints

NB! This would not have become a Hellopeter complaint if your "Talk to us" was working on your website. It's not working!!! Still, after all the correspondence sent, I am NOT able to access my Greenbacks account any longer. You present this error message: " Invalid account status. Please contact the customer service department by clicking here." Also, the Greenbacks balance, when viewed on Internet Banking, never changes. Why are you not updating the GB balance on IB and why am I not able to login on your GB website any longer??????