Greed or a practical reason to change a funtion on online banking site?

Another way to squeeze customers? As recently as a few days ago, customers using the Nedbank online banking were given an option to either print the proof of payment or download a pdf. The option to download a pdf has now been removed and substituted with an option to 'share" the POP. This is a nuisance but what makes it worse is that there is an undisclosed cost of R1.15 for the email option. Multiply this my the millions of transactions that customers need proof of payments for and one can but wonder at the greed of those responsible for the decision.