Great Service Changed Our Impression of Nedbank

A few years ago when we bought our first house, we app**** for a home loan to Nedbank and we didn't even get an answer other than to acknowledge our application. So now as we are buying another home, our expectation was very low.<br> <br> As soon as our application was submitted, Shiraaz phoned us immediately to acknowledge receipt and to advise the process. He phoned me almost daily with a status update and to give me advice. When we got a better offer from another bank, he went out of his way to secure approvals to counter offer with a better deal.<br> <br> We have never before had such good and personal service from any bank, and I want to compliment Shiraaz on his commitment and personal touch. In an industry where the customer often feels like an account number, he has really changed our perception of Nedbank. <br> <br> Thank you and well done!