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duplessis.marinda duplessis.marinda

1 reviews | Active since Oct 2016

31 Oct 2016, 10:18

"Great service banners" does not mean you get great service!

<p>The service at Nedbank Woodlands is terrible! Ever walk into the bank and the employee come to you and ask: "how can I help you?". Immediately you think: "thank goodness! All my problems are solved!" Oh no....you barely start talking then the bank employee interupt you to help someone else first! Imagine! And even worse...it happens three times in a row! How pathetic! Eventually you finish your story and the bank employee promise you to sort your problem out and phone you back the same day. Well....do not be so sure...after waiting three days without any phone call, you turn to social media to report this horific behaviour. I am truly dissapointed and still my problem is not solved!</p>

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Replies (2)
Nedbank
Nedbank's reply31 Oct 2016, 10:26
Official

Dear Marinda,

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Experience Team

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duplessis.marinda duplessis.marinda's update31 Oct 2016, 13:38
Reviewer Update

Thank you for assisting me so fast! I really appreciate your help. It remains sad that anyone should be forced to turn to any complaint service in order to be assisted.

I really hope that this incident will not be repeated.