Great Service

Good service is so rare these days and that point has proven to be so true with my service experience at Nedbank in Atlantis. The day I went in to open my account I received such bad service from Jan Farmer. He had such a bad attitude and showed such irritation with all questions I asked. I feel that it is my right as a client to ask questions about the product I'm signing up for. Jan made a comment "It's your responsibility to keep your money safe" to which I rep**** " It's just as much my bank's responsibility!" Today I went to the same branch and the service today was the total opposite from the previous time. I was assisted by 2 consultants from the same branch that gave me an exceptional service experience. Emarick Bon and Nombulelo Velebhayi answered all my questions and explained the features of this account to me. Thank you to these consultants for changing my opinion of the service offered by Nedbank.