Great Service

<p>To Nedbank Management</p> <p> </p> <p>Reg: Kerenza Joshua</p> <p> </p> <p>I wish to compliment K Joshua from Nedbank on her extraordinary service!</p> <p> </p> <p>I went to the branch last year to open a loan account which was approved but not to the desired amount requested as it was brought down to a lower offer, however I was so overwhelmed with her kind-heartiness, compassion and dedication in assisting me and watching her interact with her customers at the branch I did take up the offer. She sent me an email on Monday 13.03.2016 and said she was cleaning up her inbox and saw the lower offer appeal emails from my previous application last year that she had motivated for the initial offer I qualified for as I was receiving additional income however her appeals were unsuccessful. She advised me to come in and re apply and I was now approved for an amount that exceeded my expectations, more than enough to settle all outstanding debt and a bit left over for some odds and ends . My affordability had not changed from last year till now and this time I had no additional income to declare for this application so it surprised me that from a low offer to what I now qualified for now was quite a drastic jump.</p> <p> </p> <p>She has an astounding drive for customer service and ensuring that her customers’ needs are met. Kerenza impressed me with her compassionate and caring style. At the bank, I noticed that she is always placing customers’ interests first. She is unique in her own manners, a good listener and never “pushing” for sales. This is what struck me and motivated me to reapply for my second loan with Nedbank when she called and I whole heartedly placed my trust in her.</p> <p> </p> <p>People are an organization’s greatest asset, especially in competitive markets like the banking sector. I believe that Kerenza should be a brand ambassador for your customer service this is truly “People Excellence indeed! She emulates the culture of true Customer Services. Her Service Ambassador award on her desk is definitely well deserved</p> <p> </p> <p>She was able to think from my perspective and I could sense that she has passion in helping her customers. She changed my impression of Nedbank drastically. Thank you! You have made banking with Nedbank much more enjoyable.</p> <p> </p> <p>Kerenza you truly are a beautiful soul. Thumbs up to the great services rendered!</p> <p> </p> <p>Truly Impressed Customer</p> <p>Mrs. Malini Munsamy</p>