MT
Mlungisi T

1 reviews | Active since Mar 2014

17 Jun 2015, 14:03

Great Service

I just want to say thank you to Precious Mashibuye (hope the spelling is correct) from Nedbank Card Division after having so much bad service earlier on when i kept on hold for more than 15 minutes and had been sent from one division to another.But couldnt get any help and the call was rather cut off whilst stil holding.<br> I had been trying telephonically to get my paid up letter for my credit card that i had in 2012. I then decided to physically go to the Dorronfontein Branch to make a phone call inside.<br> I spoke to Precious who even though wasnt the specific person nor department i had to speak to but managed to go an extra mile in reaching to the relevant department instead of me being transferred yet again.<br> I got my letter less than 45 minutes thanks to her for much appreciated effort.

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Replies (1)
Nedbank
Nedbank's reply17 Jun 2015, 16:20
Official
Hello mthusi,

Thank you for taking the time to provide us with such positive feedback on the service you have received.

It is always good to hear when we have exceeded our clients' expectations, and positive feedback serves as a great motivator for us to keep doing things right.

Kind regards

Client Experience Team