Great customer support, Nedbank (I know it sounds unreal, but it's true)

Thursday, 7th may, about 17:45.Can't say I'm always pleased with Nedbank, but want to give credit where credit is due. Had a problem with money not showing in account, about two weeks ago,sent a msg through app notifying Nedbank, within 3days it seemed to have sorted itself out (not great but ended well). Just now received a call from Nedbank telephone operator (Katho, I think?) from a number I've been ignoring for a while now (spam fear) to make sure that everything is okay. Great service, great support, friendliest person ever. Katho (to my own shame not sure how to write it) thank you so much, if every telephone operator was as nice and respectful as you were I'll always answer those potential spam calls. Sympathetic and caring, you deserve a promotion and a raise