CC
Charles C

1 reviews | Active since Jan 2014

15 Feb 2016, 16:17

Great Assistance

I would like to thank Bianca Thompson for going the extra miles on assisting me.<br> <br> Unlike Nedbank Voyager Credit Card Department - where they passing the bucket around.<br> <br> I received my credit card end of November - where I did not get any miles earned for December swiping and January - till i realised something was not right.<br> <br> I called in to the teamleader who did my application - she said the account should be automatically linked -<br> but real situation is the account was not linked.<br> <br> So I called Nedbank Voyager Customer support - the assistant said - the miles for be forfeited because it was not linked - therefore told me to call SAA Voyager.<br> <br> So i called SAA Voyager - they said it has nothing to do with them - as they get the information from Nedbank.<br> <br> So the teamleader suggest me to call the HQ of Nedbank to report this issue.<br> <br> I really would like to thank Bianca for not passing the bucket around, and do all possible things to assist me.<br> <br> Thank You.

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Replies (1)
Nedbank
Nedbank's reply16 Feb 2016, 08:35
Official
Hello charlescheng719,

This is really outstanding feedback. We are happy to hear that Bianca Thompson was able to make great banking happen for you. We look forward to creating many more magical moments with you. We appreciate the feedback and will definitely share it with the team.

Kind regards
Client Experience Team