Gratitude and appreciation

About a month ago I gave Nedbank 1 star due to their service related to the new website. It did take more than a month before anyone could do anything, but when I finally found someone who could assist they were brilliant and communicated regularly. Thank you Gareth Hiepner for helping me resolve the problem and for being willing to assist others in the same position.

I also want to extend a special thanks to my personal banker Tshepiso Motale for being the best thing that ever happened to me from a bank. You are always responsive, you have helped me through so many challenges. I really feel you have my back and look out for my best interests, and you have transformed my entire experience of banking. You are a true gem.

Thank you also to Mauritz Geldenhuys, you have also gone out of your way to assist me lately. You came to my house to help me resolve something. Again, i am just blown away by the service overall.

When I complained about a month ago as i was getting nowhere with help to resolve the Xero issue, I raised it here as to me it was not acceptable to change the website and not have people readily available for any technical support issues. But since posting to Hello Peter, it connected me with the right people who could assist and since then I am again very happy with my overall experience with Nedbank, and am continuously grateful for how much you go out of your way to assist me.