MW
Martin W

1 reviews | Active since Nov 2018

22 Nov 2018, 13:49

GOODLUCK CLOSING YOUR NEDBANK ACCOUNT.

NEDBANK......After 25 years of been a client of Nedbank your are trying everything in you power to stop me from closing my bank account. I have spent 2 days now with your Nedbank consultants on your so call Banking App trying to close my account. Every time I chat to someone there is a different reason why I cant CLOSE my bank account. I chatted with mainly with your consultant Ntombenhle and Simone. I was informed by Ntombenhle yesterday that my account would be closed today. I tried to contact Ntombenhle via you app this morning an got in touch with Simone...only to be told a total different story about closing my account. I advised Simone that what she was telling me was not what I was advised by Ntombenhle yesterday. Ntombenhle tells me one thing and Simone blatantly Lies to me and say that there is no record of Ntombenhle speaking with me. I advised Simone that I have SCREENSHOTS of the WHOLE conversation starting form yesterday. She then say to me that Ntombenhle is asking from my phone number and will call me back (Prior to telling me that they don't call back from this call center) Now Nedbank here is the situation.... Close my bank account TODAY or I will be back later to upload proof of the lies and misleading information giving out by Nedbank Staff and I won't stop there...... These screenshots will be uploaded EVERYWHERE for EVERYBODY to see!!!

It took me 5 minutes to open a new bank account with TymeBank.co.za and it's taken 2 days to close a Nedbank account and it's still not closed.....DISGRACE!!!

0
Replies (3)
Nedbank
Nedbank's reply22 Nov 2018, 14:01
Official
Dear Martin
We have noted your concerns regarding the closure of your account request. Kindly note that a Resolution Manager will contact you to discuss the matter.
Regards
Client Service Support
MW
Martin W's update22 Nov 2018, 14:24
Reviewer Update
Yes that's what I'v been told and nobody has called. I don't need a phone call ...I need my nedbank account to be closed. Go to your nedbank facebook page for full details on what I have gone through, just to close an account.
MW
Martin W's update23 Nov 2018, 06:48
Reviewer Update
Day 3 ... Trying still to close my nedbank account. Nedbank has added bank charges to my account for services not provided. They are now trying to force me to pay for this service before they will close this account....... I see a legal battle in the mists