Good to bad to good again

I opened Nedbank4Me accounts for my two kids. The online application process was great - simple and quick. But then, a few days later, no further communication and the accounts were still showing 'pending activation'. So I called the call centre. The lady told me I had to go to the branch to collect the cards. I asked if they could deliver instead, and she said no, which I thought was ridiculous, given the great online application process. I said I'd rather just cancel, and she said I'd need to go to the branch to do that...

After ignoring the accounts for several weeks, someone called me and asked where I'd like the cards delivered. This lady was incredibly helpful and efficient, restoring my confidence in the bank, and the courier arrived as scheduled.

So, I guess it's just a matter of educating the call centre. I don't want to have to go to a branch, and there's now enough choice in the banking market that I should never have to. And my kids could've been using their new accounts within a few days rather than more than a month later. But good save, Nedbank.