Good Services from Nedbank

Beginning of April I've been receiving messages from my bank Nedbank informing me my card was due to be changed and it won't cost first message I ignored it because last year during lock down I did receive the same message that was saying the same thing but later I got a message stating I should ignore the message because my card was not yet due vo be changed but this year when I got the message I ignored thinking they made the same errar like last year because my was only due to be changed 2021 June so I got another message reminding me to visit the nearest branch to change my card when I got there the teller who was assisting me I very rude and he never wanted to hear me out explaining to him that I was replying to the communication that I got from their side to come and change my card we had an exchange of where he changed my card told me I was to be charged to cut story short I took it further to their Complaints department how can I be charged for a communication I got from them I was assisted by Cheslin Constance he gave me time to explain my situation he checked on his side and to find an error was made from their side system error however assisted me very well and he informed me to check if they will be any charges if they will charges they will refund me immediately and also apologize for the miscommunication that happen there was a deduction that was done from my account I sent him an email informing him of the deduction he rep**** immediately and he was communicating with me through out and providing me with feedback by that Monday my refund was done and reflecting on my account I was about to change banks but with Nedbank champions like Cheslin Constance he gave me hope that I'm in good hands once again Cheslin Const

ance your Services ROCKS Thank you for an awesome Services Nedbank is very lucky to have someone like you being part of their Team