CF
Cerrone F

1 reviews | Active since Apr 2013

03 May 2017, 22:56

Good bye Nedbank, I hope the R168 was worth it ...

<p>Dear Nedbank, it has been a long road ... from the days of NBS actually.</p> <p> </p> <p>Over the years we racked up quite a few accounts together ...</p> <p>Salaried cheque account</p> <p>Business Credit Card</p> <p>Personal Credit Card</p> <p>Car Finance</p> <p>and the end of the road at my Business cheque account</p> <p> </p> <p>For the last year, an amount of R168 has been charged to my account on a monthly basis with the reference "NRB accting subscription fee"</p> <p> </p> <p>I have tried a few times now to get rid of this and each new person I deal with promises to sort it it out and explain why I am being charged for a FREE trial , but as one would expect, promises promises promises = NO ACTION</p> <p> </p> <p>Well, it`s time for me to take action, on Monday the 8th of this month, I will begin closing my accounts with Nedbank, yes, all of them and move to a bank that values a 17 year + client.</p> <p> </p> <p>Name and shame (Just some of the professionals that feel it is not necessary to respond to a clients email even when it is a reply to one sent by them)</p> <p> </p> <p>Wilma Els</p> <p>Service Support: Retail Relationship Banking</p> <p> </p> <p>Eugene Venter</p> <p> Sales and Service Support</p> <p> </p> <p>support team at: ********** <p> </p> <p>Whatever your relationship with SAGE, all the best, I am not going to be the one stuck in the middle of your issues anymore.</p> <p> </p> <p> </p>

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Replies (2)
CF
Cerrone F's update06 May 2017, 10:52
Reviewer Update

Hello Nedbank, thank you for resolving this.

A special thanx to Nicolas Govender (Executive Service Support Consultant | Client Service Support) for effective communication and most importantly ... prompt efficient feedback.

Nedbank
Nedbank's reply06 May 2017, 11:02
Official

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.