Good advertising _ bad follow-up service delivery

I opened a new account in Nov 2019, in Jan 2020 the account was locked because " there was an issue with the copy of my ID book". I sorted this out at Port Alfred branch, whose staff were helpful but am still waiting for the powers that be to activate the account despite numerous calls to call centre and branch and having to sometimes wait for up to 10 minutes for the call centre to answer. Nedbank, don't advertise service that you can't provide, your call centre staff mumble and don't seem to have a clue and your activation staff obviously take extended tea and lunch, probably all day breaks. I hope that there is someone who will take this seriously and attend to the **** reputation that Nedbank is getting judging by the numerous other negative reviews on hellopeter. I, like an idiot, didn't read the reviews before opening the account but went purely on their advertising. Big mistake