cM
clive M

1 reviews | Active since Aug 2014

20 Feb 2015, 10:15

Going the Extra Mile

I had money transferred to a ********** account in the states, but managed get it frozen before the ********** withdrew it. Well its now been 7 and a half months of fighting and going back and forth with nedbank and the US bank over this and finally i have the money back!!!! WOO HOO!!! - I cant say much about 10 of the 11 staff at nedbank who refused to assist with this, but i have to commend Selwyn Holt from Cross border Exceptions. if it weren't for Selwyn this would probably never have happened. <br> <br> Selwyn - a HUGE thank you! for taking the time to assist here even when some of the issues didn't really fall under your scope.<br> <br> I hope this message and others i am sending will reach your peers at Nedbank

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Replies (1)
Nedbank
Nedbank's reply20 Feb 2015, 10:25
Official
Hello clivemc,

Thank you for taking the time to provide us with such positive feedback on the service you have received.

It is always good to hear when we have exceeded our clients' expectations, and positive feedback serves as a great motivator for us to keep doing things right.

Kind regards

Client Experience Team