RN
Reinhardt N

1 reviews | Active since Mar 2010

01 May 2015, 15:14

Godawful Service

Ok,<br> <br> So I started a new job, and they pay later than my previous company. <br> <br> New company pays 26th, 27h and old one 25th, so first of all i asked for my debit orders to be moved, first of all all the debit orders couldn't be moved, only debit orders from Nedbank, unlike the other Banks, at the others they can move everything for you. That being said i'm a platinum account holder and pay alot for that every month.<br> <br> So 24th came and my debit orders went off (The ones that could be moved), come yesterday the debit orders went off again. So that is the nedbank debit orders went of twice.<br> <br> Now today, when my new company wanted to make an instant eft (working all electronically) i doesn't show on my account, was confirm it left the fnb account but never made it to my account, i phoned in and the reason was it is 'n public holiday, so now I will only get my salary monday, what poor service, i can't believe this.<br> <br> Nedbank service was okay, but the last couple of months it went for a big plunge, this is really awful service.<br> On monday I will look to move my banking over to someone else.<br> <br> I am waiting for a not so instant eft to be cleared, i need my salary, I have accounts and bills to pay.

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Replies (1)
Nedbank
Nedbank's reply02 May 2015, 09:25
Official
Hello RN,


Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team