1 reviews | Active since Jun 2016

20 Jun 2016, 12:26

Global trade_missing funds

<p>I generally have great experience with Nedbank. But Nedbank has really disappoint me this time. Money was transferred out of my account in early June to a oversea account, and till today it still hasn't arrive. Noone at the Global forex department of Nedbank is able to tell me where the money is. I have phoned three four times and last week they told me it will take one to three working days to check what the issue is, but three days have passed and no phone call and the issue hasn't been resolved yet. This is ridiculous service, and is this how you handle your client's money. </p>

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Replies (1)
Nedbank
Nedbank's reply20 Jun 2016, 13:56
Official

Dear Amy,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team