Global Funds being kept by Nedbank

To whom it may concern,

I opened a savings account at your branch in Hatfield and relayed that I’ll be receiving dollars every month. I called the global department (from my Nigerian line - I am South African working in Lagos) and asked Mpho to call me back after confirming that funds have been pending in my account since February 9. She didn't. I called again and spoke with another lady, Rabia (Ref 1- ********** 91) also confirming that apparently Nedbank tried to call and email me. I have not received any correspondence from Nedbank. I asked Rabia to have Nedbank call me to confirm the exchange rate and nothing. What do I have to do? I can't be calling my bank whereas they need to call me about my foreign funds.

I need Nedbank to call me today with exchange rates please +234 **********

Awaiting your urgent feedback