Giving me the run around

<p>I app**** for a personal loan on the 13th. The consultant told me that there would be a 24 hour turnaround time. I have been trying to get an answer since the last week Thursday to get an answer and no one can assist me. I just called the call centre and the agent said its in verification and there is nothing she can do. I am a repeat customer who has never missed a payment in 10 years that I have been with Nedbank. I just settled a loan a few months ago and now all of a sudden my account needs to be verified for more than 4 days. Whats going on? Usually the service at Nedbank is exceptional but now its the opposite. Please can someone tell me why this is taking so long as my record with Nedbank should speak for itself.</p>