Given the Run Around

My Nedbank Personal Loan account was handed over to Erasmus Attorneys in 2013. I have made the necessary payment arrangements and have been paying this account since then, without skipping a single payment. I now need a statement, Erasmus Attorneys are unable to provide this. I called Nedbank personal loans department, I was given the legal department contact number, I tried to call this number today but no - one is picking up, all I need is a simple up to date statement. Is this so difficult? Could you please help urgently. Or am I not entitled to a statement when my account has been 'HANDED OVER\? CAN SOMEONE PLEASE ASSIST? The person whom I made arrangements with at Erasmus (Allisatir Heneke) is ignoring my emails. So I dont know if Nedbank has been receiving these payments or not because i am paying via an Eramus debit order