Give that man a Bells

Have just completed a call with the Nedbank Call Centre. Was getting extremely annoyed (was cut off twice) when the third call was answered by Nkosinathi Buthelezi. My query was regarding the Nedbank Travel Card and the Nedbank App - I was unable to see the Travel Card balance. Nkosinathi told me he was unsure how to resolve my query but would consult with his team leader and he assured me that he would not cut my call off. He then came back and quickly and politely explained that he would relink the card and that I should then log in and check. 5 minutes later my problem was resolved. Thanks Nkosinathi, your help much appreciated.