KB
Katz B

1 reviews | Active since Feb 2015

14 Feb 2016, 21:49

GIVE NEDBANK YOUR BUSINESS SO THEY CAN INSULT YOU

After switchimg banks & giving Nedbank our loyal support over the past 8 years, all you get is some employee insulting you.<br> After my spouse and I took a salary drop due to job loss, things became very difficult. We eventually went under debt review to save our credit name. After 3 months, we were told by our Debt Counsellor that my vehicle can't go under the review process due to my car allowance. This meant my car was not paid for 3 months. When I called Nedbank and spoke to the person who was dealing with my account, he was not interested. There was no compassion whatsoever. I was treated like a ******** and insulted by him and told \the only question I have is, you cannot afford your vehicle so when can we come collect it?\" If you had cared to listen to my story, you would have heard me say that if I lost my car I would lose my job. I told the guy not to insult me and I'm not prepared to continue with the conversation and hung up. Note that you guys didn't even contact me. I contacted you. . After emailing him for information to sort out the account, he ignores my emails and sends someone to my work and home.<br> Is this how you guys operate? Vindictively?<br> <br> Utterly disgusted"

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Replies (1)
Nedbank
Nedbank's reply15 Feb 2016, 07:18
Official
Hello KatzBold,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards
Client Experience Team