Give my money back, or I get ombudsman involved and cancel my policy and savings

Accidently transfered money in this thing and can't get my money back! The app didn't give me any warning that I'm transferring funds to AVO and I never signed up for an account with them. I didn't even know they existed until today. Now my money is stuck and everyone is dragging their feet. I want my money back or I'm going to the ombudsman

I am holding NEDBANK responsible. There was no warning on the app during my transfer that I'm paying something called 'avo'.

I got no sms confirming payment or that I have just opened an 'avo ' account.

I will also look at canceling my life insurance and will no longer invest in your bank if I can't get that r800 back !!!