Give me back MY money!!!

My UIF payment came in on Saturday morning. This is my only income. When I got the SMS it also showed 2 debit orders had gone off, both from Nedbank Personal Loans. I phoned the call center to have these unauthorised payments reversed. They put me through to the Loans department and I spoke to a consultant. She put me on hold to \find out what she can do". I was on hold for a further 25 minutes before I left a voice message as offered by the machine recording. Nobody has phoned me back.<br> <br> I want you to return MY money. I made an offer to pay my account in installments affordable to me until I find work"