Geyser Claim - Policy number: ***

We registered a geyser claim end of the year 2020 then they sent people to come and fix it. Two months down the line the main switch started plug and the stove started to trip. We called the electrician and he advised us it's wires from the geyser. I've been trying to call NEDBANK, sent numerous please calls, sent messages to call my mother so what they did was, they call but when she picks up they hang up and they've been doing that ever since so now it ***ken cold we don't have hot water