Geyser Claim

Claim done on 8 Dec 2017. To date geyser not yet fixed. Last heated from them on 15 Dec 2017. This is absolutely pathetic. I was without a geyser for the whole Christmas and New Year. Had visitors over the festive season without any hot water. No one followed up since 2 Jan 2017. I am now sent from pillar to post between Nedbank and the company ( Frankie's) that is suppose to fix the geyser since it is under warranty. Does any of these 2 companies understand what service mean and how it feels like for a client to be without hot water for a month?