Geyser broken by Nedbank's service provider

Nedbank insurance uses unqualified service providers that are ****s. They offered me a product of installing a sensor to my geyser and my geyser was working perfectly fine before they sent their service provider. I am today 34 days without hot water as their service provider broke my isolator and **** and said that there is a small leakage on the geyser. The geyser was working perfectly fine before they came.

Nedbank sent electricians and electricians confirmed that the geyser is working. The isolator looks brand new but it got broken. This means the service provider broke the isolator and no matter how many times I let my insurer (Nedbank know). Nedbank keeps believing the service provider's lies.

I am being abused as an individual. Is it because I am being undermined for whatever reason they know? That it has to take 34 days to resolve my issue.

Nedbank is not holding their service provider responsible.

It does not need a smart person to know that if someone found something working and they leave it not working there is no one else to blame but them.

My geyser was working before they came and now that they came it is not working. This does not need a genius to figure out they broke it.