LJ
Lynne J

1 reviews | Active since Aug 2015

10 Sept 2015, 15:21

Getting paid back money for closed accounts

2 bank accounts of mine were closed several years ago because they were 'dormant' in the bank's definition.<br> I was unable to have these re-instated and now several years later I am still unsuccessful in having the balances from the accounts reimbursed to us.<br> I have been told to phone an unclaimed balances department, but the phone number I have been given does not work. I have visited a branch who were also not interested in helping me.<br> Today I have again called your call centre and after a long phone call I am still holding on. The lady was trying to help without much success and now I've got music to listen to. I've also sent an email to [Email Removed]<br> This is a last resort out of desperation, so please could someone kindly contact me and sort this out after many years and much frustration.

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Replies (1)
Nedbank
Nedbank's reply10 Sept 2015, 15:56
Official
Hello LAJones13,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team