GET IN TOUCH CALL CENTRE - Card delivery

I have 2 issues: First: I called Nedbank, responded to SMS and contacted Get in touch to change my delivery of my card to a branch to have it delivered at my home address. Each time i contacted Nedbank i was assured its changed and someone will contact me to arrange delivery, 2 days later i receive an SMS informing me that the card will be delivered to the branch (branch i dont stay close to) Contacted Nomphilo from get in touch, who changed it again to delivery, assured me someone will contact me soon to arrange - about an hour ago just received and SMS that my card will be delivered to the branch So i contact get in touch again and i am furious becuase below is what i get: I have logged onto my banking and i am currently in a chat with Chantelle for almost 20 going on 25 minutes and she keeps typing with no replies coming through all she managed to say was Hi and has been typing every since and its 25-30 minutes later... This is my 3rd attempt to get this corrected and i have not been assisted, im wasting my airtime and my time to sit online with Nedbank who offers this kind of service of yes its fixed but its not