WO
Wayne O

1 reviews | Active since Feb 2013

20 Apr 2016, 12:59

General warning for customers

This is just a cautionary tale of my involvement with Nedbank.<br> <br> 2014 was a tough year for me.<br> <br> It started well - I topped up my Personal Loan with Nedbank in Feb. (not sure of the terminology, I had a loan that I had been paying off and I renewed the loan.) Very pleasant process and helpful staff. plus point here, they were very good here. <br> <br> I opted to have insurance against retrenchment etc.<br> <br> 2 months later I get to work, company I been at for 7 years, and the MD comes to everyone and says.<br> Sorry guys company is closed. go home I will see if I can pay you last months salary. Here I sit without work after 7 years.<br> Speak to Nedbank explain the situation, while not being employed going into arrears. <br> After some time Nedbank come back and say the insurance is not valid because the account is not yet 3 months old. Even though it was a top up on a loan I had had for years they say it's a new account not yet 3 months old insurance not valid. In the interim I find a new job at a small company now in arrears I attempt to catch up. after 5 months at the new compnay they close their doors too. still no help from the wasteful expensive insurance option. there is more but I am out of chars

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Replies (1)
Nedbank
Nedbank's reply20 Apr 2016, 13:08
Official
Hello youroliver,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards
Client Experience Team