general query on service know-how

I called call centre wanting to know how send i-mali works,and service agent Tashni,helped me,and answered every question I had to ask about the workings of this service,her response was quick,friendly and meaningful,because my sister is workin outa town,and lost the cash she had drawn sumhow,n Tashni directed me step-by-step on how to transfer and for my sister to receive,thank you so much guys,and that's why I'm stil with NEDBANK