FB
Fulesh B

1 reviews | Active since Mar 2009

25 Sept 2015, 17:11

garage Cards Declining, Inefficient Service

<br> Hello <br> <br> Denishree opened Garage cards under Narayan Textiles , we had 5 of them <br> <br> it started declining, after querying , it needs to be FICA , spoken with Denishree, she said she has done it<br> <br> Unfortunately she left Nedbank , she fwd the query to Muriel, <br> <br> I must have mailed muriel 4 times, in 4 days, <br> <br> till today no reply <br> <br> its a total embarrasment, when we go fill up, and cards get declined, all these cards belong to the Business Narayan Textiles, <br> <br> Narayan Textiles is responsible for the payment and not any one personally , why blocked the cards <br> <br> my sales reps had to borrow money from customer , in durban <br> <br> after no response from Muriel , we had to send one of the rep to Glen NedBank , and submit the documents again to Angie, and she rep**** to say it will take another week to approve<br> <br> <br> Isnt this terrible , and frustrating too <br> <br> Inefficiency is a under statement <br> <br> <br> why no one is attending to this urgent matter <br> <br> <br> <br> <br> <br> <br> <br>

0
Replies (1)
Nedbank
Nedbank's reply26 Sept 2015, 08:12
Official
Hello fulesh,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team