fustrated with their service

i ask for my 2 credit card settlement i was told i must wait 48 hour when i ask why no goo reason was provided and after that some consultant diced to forward me 1 settlement letter and when i ask him about another 1 he does not have the morally or descent to call me or respond to my email till now <br> what is this called unprofessional and not caring about your customers <br> hope i will get the help that iu need as for MPHO and your NEBank you are ridiculars and useless when it comes to customer service mxm