Furious

I was retrenched end of July 2020 received my last salary end of August 2020. I have a nedbank personal loan and took insurance. I submitted my documents 22 September 2020. No one advised that my ID document was still outstanding and I received confirmation via sms that all was in order. I app**** for uif and did not receive any money until beginning of December. Nedbank decided to deduct R5099. 28 from my account for arrears. No I have to wait 5 to 7 working days for the refund as there is a claim. This is unacceptable as there was no communication from nedbanks side. I have no income and they took all I had.