Funeral policy claim from March 2024

Funeral policy Funeral policy P**********90 Agnes nozipho hlophe ID **********085 Funeral policy P**********90 Agnes nozipho hlophe ID **********085

Good Day,

I’ve reached out on a number of occasions to Nedbank regarding the death benefit due to us . it been full 3 months still not paid Susan said she was scared to duplicate even after all these months nothing has been paid please see the attached last bank statement printed confirming zero payment received .

This is unacceptable for a reputable company within the financial industry to take the money we earn and pay so we have peace of mind in the event of the unforeseeable but yet when it comes to us being paid out, there is endless excuses with no assistance at all. I have explained that the account that the benefits were paid in to does not facilitate large amounts. The payment was made to a FNB Easy Zero account which can only take a maximum of R14 000 which exceeds the benefit hence it will bounce back. I have confirmed with FNB and this is what they have said but even after calling, I still deal with this reluctant individuals who are blind to see how this has impacted our family. The whole point of having this policy is to reduce the financial stress on the family and ensure we are able to complete the necessary but Nedbank has just this a nightmare. This is Nedbank, a huge company who can advertise this these products with so much enthusiasm but cannot fulfil their duties.

I cannot express how much Nedbank has made the past few months harder than it has already been. Dealing with the loss of my mother and still having to deal with the absolute incompetence of Nedbank.

I hope this reaches the relevant people/department and someone can assist with this, if not then I will have no choice but to take this further. Please call njabulo hlophe **********

Thanks in advance,