Funeral Policy

Good day

Re: Funeral Policy Complaint

I Nobonke Ntlokwana hereby wish to make a complaint about my late mother’s funeral policy that is not yet paid by Nedbank Insurance.

Attached are the documents that I had submitted in June 2022.

I was told that I must submit a computerised death certificate. I don’t know where am I going to get it because home affairs stated that this is a temporaly death certificate with supporting document so that I submit to my policy insurance.

I was told that my late mother had two ID documents and in that case Home Affairs is unable to do a computerised death certificate until Pretoria head office remove the other ID document and that takes a maximum of six months.

To my surprise, only Nedbank who did not pay my late mothers funeral policy. I had other funeral policy with other insurance companies and they paid out my late mothers funeral policies.

I am logging a complaint about nedbank funeral insurance compay. I want to know when are they willing to pay my money.