Funds which went missing and cant be traced

Contact the call centre on the 2nd of Feb 16 (ref ***1) the agent on the phone advise me that he can see that funds was paid into my account. (last payment done on the 20th of January R865.00) he contact me back and said the funds cant be traced I must send and email with POP to the missingfunds email what I did. Still they cant trace my money. I lodge a complain at the onbudsman (ref ***). the only response I received was when somebody contact me with the reference number. Is this the way Nedbank is doing business is to ***** clients money.<br> <br> I want my funds back which was paid into my account since it was closed, with interest.<br> <br> Please contact me or send me an email just to inform me what happen to my funds.