Funds to be released from Nedbank overdraft

I am under financial stress so I placed my self under debt review so I can be able to pay off all of my accounts. I was banking with Nedbank and was advised by My debt Hero to open up another bank account because my account with Nedbank will be frozen because of my overdraft was also included in my debt review. My late husband's company was not able to change the debit order to Capitec on time as it was system generated and the funds got paid into my Nedbank account.

The problem I am facing now is that nobody is available to assist me to release the funds from Nedbank to my Capitec account so that my debit order can go off for my debt review which is due on the 28th of March 2025.

I have tried calling the Nedbank Contact Centre number and it is constantly out of service ***. I have been to the Nedbank branch in Braamfontein on Thursday the 19th March 2025 and then again on the 25th March 2025. The Team leader Jenny tried her level best to assist me but she failed to connect to the relavant department telephonically because every time either the call will drop or the line that she was transfered to was closed. She was then transfered to the card management department and they did not pick up the call till date. Jenny was so kind to give me a call back today 26th March 2025 at 13:40pm to keep me updated on the escalation she made, which she has not gotten any response for.

I am so stressed and frustrated that I don't know what else to do, it feels like I Nedbank really does not care about customer service. I need to pay my accounts and this is adding to my financial stress.

Can somebody please please please help me. I am now going into more debt because I cannot be helped on time and this is going to add to my financial burden.

I need the funds to be released so I can pay my financial commitments.

Can you please assist me