Frustration is real

Two complaints:

1: The online banking app went down over a weekend, no notice was given and I was stuck in a situation where I had a bill to pay but no way to transfer money over to my current account to do so (debit card had become damaged). Just let us know via SMS if your app goes for maintenance over a weekend especially so we can plan accordingly

2: Tried to get 3 month bank statements over the phone. the first guy I talk to says he can send them later. 3 hours later get only a 1 month bank statement. The second person I called gave me the 3 month statements but for the wrong account! After I'd specifically requested it be done on my Savings account they sent for my Current account. Only the third person I called was of any help, put me on hold for 20+ minutes but went the extra mile and ensured everything was correct. Please make this process easier.

Recommendation 1: When your banking App goes into maintenance have a fai***** system ready

Recommendation 2: Add an option to download 3 month bank statements from your App. I got told your Nedbank Money App has this feature but why do I need to download another App just for this?