Frustration !!!!!!!

<p>I have been trying for a year to get a letter of release of Cessation on a policy I put down as surety on a homeloan that has been paid in full and cancelled. </p> <p>I have received the original policy back from the homeloan department, Months ago now already, gone from my business manager to the branch manager, and today contacted the homeloan department via the 0800 number only to be asked to send another letter of request and then to be told 9 working days is the turn around time. </p> <p>Lets see if this works. Highly frustrated client.........</p> <p> </p>