FRUSTRATION

I have an Old Mutual Policy which was ceeded to BOE Bank in May 2001 which I need cancelled as I no longer have any accounts with BOE Bank or Nedbank. I have been struggling for months to get this policy session cancelled being sent forth and back but achieving nothing. I even sent Nedbank a message on Talk to us on 12 December 2014 Ref No: F***6 - Dec 12 2014 9:40AM. The following message was given to me: Thank you for making use of our Talk To Us facility - we will get back to you as soon as possible. No one responded. I urgently need this session cancelled. This is hopefully my last resort!